Right of Withdrawal

Consumers have a 30-day right of withdrawal.

Right of Withdrawal

You have the right to cancel within thirty days without giving a reason The revocation period is thirty days from the date on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Venex Europe GmbH, Quartier - Q 6 Q 7, Q 6.9, 68161 Mannheim, info@venex.de, Germany, telephone: + 49 621 15827 111) by means of a clear statement (eg a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal period, it is sufficient for you to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this Agreement, we will have all payments we have received from you, including delivery charges (excluding any additional costs that may arise therefrom) that you have chosen a different method of delivery than the most favorable standard delivery offered by us), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract is received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the goods immediately and in any case not later than fourteen days from the date on which you inform us of the cancellation of this contract to us to be returned or handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

    The right of withdrawal does not apply to the following contracts:
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.


    Sample Withdrawal Form

    (If you cancel the contract If you wish to revoke this form, please return this form and send it back.)

    - To Venex Europe GmbH, Quartier - Q 6 Q 7, Q 6.9, 68161 Mannheim, info@venex.de, Germany

    - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following Service (*)

    - Ordered on (*) / received on (*)

    - Name of consumer (s)

    - Address of / the consumer (s)

    - signature of the consumer (s) (only on notice on paper)

    - date

    (*) Delete what is wrong.